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Frequently Asked Questions
FAQs
Quick answers to common questions about Hostcrate services.
All Questions
General
Hosting
Streaming
Billing
Technical
General
Can I upgrade my plan later?
Is my data backed up?
Can I upgrade or downgrade my plan later?
Can I upgrade or downgrade my plan later?
Do you provide 24/7 support?
What is your uptime guarantee?
Is your support really 24/7?
Is your support really 24/7?
What does '99.9% uptime guarantee' mean?
What does 99.9% uptime guarantee mean?
Hosting
What is included in all hosting plans?
How do I access my cPanel?
What's included in all hosting plans?
How long does it take to set up my hosting account?
How long does it take to set up my hosting account?
Can I host multiple websites?
Do you support WordPress?
How do I create professional email accounts?
Can I host multiple websites on one account?
Can I host multiple websites on one account?
Do you provide website migration services?
Do you provide website migration services?
How do I install WordPress?
How do I install WordPress?
Streaming
What is AutoDJ?
What broadcasting software can I use?
How many listeners can I have?
Can I stream in high quality?
What is the difference between SHOUTcast and Icecast?
What is a VIP License?
What's the difference between SHOUTcast and Icecast?
How many listeners can I have?
How many listeners can I have?
What is AutoDJ and do I need it?
What is AutoDJ and do I need it?
What's a VIP License and is it worth it?
What is a VIP License and is it worth it?
Billing
What payment methods do you accept?
Do you offer refunds?
How do I cancel my service?
Do you offer a money-back guarantee?
Do you offer a money-back guarantee?
What payment methods do you accept?
What payment methods do you accept?
When will my credit card be charged?
When will my credit card be charged?
What happens if I don't pay my invoice on time?
What happens if I do not pay my invoice on time?
Can I get a refund on my VIP License?
Can I get a refund on my VIP License?
Can I cancel my service anytime?
Can I cancel my service anytime?
Technical
Why is my website slow?
My email is not working, what should I do?
How do I point my domain to Hostcrate?
Can you help me migrate my existing website?
My website is loading slowly. What can I do?
My website is loading slowly. What can I do?
Do you provide backups?
Do you provide backups?
