Hostcrate - Our Promise

One Hour Response Time Guarantee
We all know that support is one of the most important factors in deciding a host or staying with one for that matter. No one likes waiting for a ticket to be answered and resolved which is why we guarantee that we will respond and most likely resolve your issue at the same time within one hour of submission. For the most part it hardly ever takes one hour to respond to a ticket but rest assured you will not be alone when in need of us the most.

99.9% Uptime Guarantee
Hostcrate understands the importance of your web presence and downtime is not an option. In contrast to common practices of hosting providers who want to increase per server economy of scale that try to cramp as many users as possible to a server, we have decided to keep our servers low in load and density in order to achieve 99.9% uptime guarantee, and we are dead serious about that!

Q: What is 99.9% uptime guarantee ?
A: Hostcrate guarantees all our services are at least 99.5% available, in number sense, it means no more than 30 minutes of downtime within 30 days.

Q: Under what circumstances an outage is not included in the site availability ?
A: Our uptime guarantee does not include downtime that is out of Hostcrate's control :- * Network issue * Outage due to natural disaster * Power outage * Scheduled Downtime

7 Day Money Back Guarantee
Hostcrate stands behind everything we do. We are so confident in our ability to satisfy your web hosting needs that we back all shared plans with an unconditional 7 day money back guarantee.
If for any reason during the first 7 days you are not completely satisfied you may cancel your account and we will refund any hosting package fee that we have collected.

Live Support
It can be frustrating sometimes when there is no one there to help you when you need it the most. We have all been through those situations in the hosting industry, however we never want our customers to have to face that. This is why our support center operates with live technicians. Chat live with a technician to receive a fast answer or submit a ticket with a fast response for a detailed and thorough resolution.

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