Frequently Asked Questions

Your questions answered

Unmetered Bandwidth and the * symbol?

The * means that Unmetered DOES NOT mean unreasonable usage. It simply means that we will not put specific limits onto your account – like our Mini Plan has for example UNLESS it affects our servers/other clients. In which case, you will be contacted to upgrade to something that suites your specific needs. We will work with you to find a better suited plan for you.

Can I upgrade my account in the future?

Of course! You can contact us to do so by submitting a ticket.

Do you offer demos?

Yes, we do. Just contact our sales department by submitting a ticket to get a 3 day demo account.

Is there any setup fee?

There are no setup fees for any of our services.

Do you offer custom plans?

Yes, we do! If the plans that we offer above do not suit your needs, feel free to contact our sales department with your specific needs and we will do our very best to find a solution for you.

Where are you located?

We are based out of Tampa, Florida. Our servers are in several locations: Los Angeles California, USA – Piscataway New Jersey, USA – Amsterdam Netherlands – Tokyo Japan. Locations may be available upon request BEFORE ordering services.

Where can I find your terms of service?

Scroll down to the bottom of the webpage, you’ll see “Terms of Service”, there you go :) If you have any questions about it, please feel free to contact us via support ticket anytime.

What is your refund policy?

This information is included in our Terms of Service in which you can read at anytime by clicking “Terms of Service” at the bottom of our website.

Do you have a more in depth knowledgebase?

Yes, we do! You can check it out by clicking the “Frequently Asked Questions” link at the bottom of our website.

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